Refund Policy
Last updated: October 8, 2026
We want you to pay only if ParcelAudit is useful to you. Start with the free audit; if a paid plan does not work for you, here is how refunds work.
First payment: 7-day refund
If you are not satisfied, you can request a full refund of your first payment for a paid plan within 7 days of the charge. Write to hello@getparcelaudit.com from your account email; no explanation is required.
Renewals
Renewal payments are not refunded, but you can cancel at any time in the billing portal so that the next renewal does not happen. Your plan stays active until the end of the period you paid for.
If you were charged by mistake (for example a duplicate charge, or a renewal after you cancelled), contact us and we will refund it.
Annual plans
Annual plans are covered by the same 7-day refund window from the first payment. After that, an annual plan can be cancelled to stop the next renewal.
How refunds are paid
Payments are processed by Dodo Payments, our merchant of record. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Your consumer rights under local law, where they apply, are not affected by this policy.